Your mission:

The Customer Operation Specialist is responsible for delivering exceptional support to customers across the META - CWA Region. This role plays a vital part in ensuring customer satisfaction by effectively managing the Order to Cash process.

What you will do:

• Support the business with managing the 'Order to Cash' transaction cycle for customer accounts, ensuring transactions are accurately and promptly processed.
• Collaborate with commercial and supply chain departments to validate and process transactions accurately and efficiently.
• Handle local document requirements, including certification, export documents, and letters of credit to ensure compliance.
• Optimize revenue and enhance customer satisfaction by coordinating the daily sales order allocation process and monitoring delivery availability.
• Track Order progress against established customer targets and provide regular updates to the Sales team in the META - CWA region.
• Work closely with credit control to manage sales and collections effectively.
• Ensure all processes adhere to relevant policies and procedures, including J-Sox, ISO, and internal work instructions.
• Monitor and ensure timely delivery of all open orders from the warehouse within defined SLAs for outbound shipments.
• Report discrepancies related to outbound delivery SLAs to the Logistics team for further review and improvement.
• Collaborate with EME- Planning and Logistics teams, as well as third-party logistics providers, to drive continuous process improvement.
• Implement Standard Operating Procedures, including dispatch SLAs, with customers.
•  Cultivate relationships with customers and Freight Forwarders to facilitate the movement of shipments effectively.

What we ask for:

• Bachelor’s degree in business, Supply Chain Management, or a related field.
• Proven experience in customer operations or a similar role, preferably with exposure to regions such as META - CWA.
• In-depth knowledge of 'Order to Cash' processes, and supply chain operations.
• Familiarity with local document requirements, certification, export documents, and letters of credit in relevant regions.
• Strong analytical and problem-solving skills to efficiently resolve customer issues and ensure accurate transaction processing.
• Proficiency in utilizing ERP systems for order processing and tracking, such as SAP, Oracle, or similar platforms. 
• Excellent communication skills in both written and verbal formats.
• Demonstrated ability to work collaboratively with cross-functional teams, including sales, supply chain, and credit control.

• Strong organizational skills to manage multiple tasks and meet deadlines.

What we offer:

Benefits

In return, we offer a competitive salary and a wide range of excellent benefits, including a working environment where quality, teamwork, and respect come first.

Our heritage  

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running